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Can't update BIOS on Windows 10. Please help!!!

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I'm helping an older relative with their computer. It's a HP Pavilion Desktop computer and the model number is A6110N.
I saw that the BIOS was out of date. So I tried updating it. But I keep getting this message:
Your system does not meet the operating system requirements. Update has been cancelled. (9998)
The reason I need to update the BIOS because it will fix a few issues my relative has been having. I've read the release notes by the way.
Please help!!!!

By the way it's an Phoenix Award BIOS. I also have tried running the BIOS update program in compatibility mode but that didn't work.

I hope someone here can help me out.

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